EngagePHD Knowledge Base
  • Guides for Getting Started
    • Most Popular Help Guides by Section
    • Logging In & Adding Users (Video)
    • Adding Licenses and Players to Your Network (Video)
    • Best Practices for Asset File Sizes and Formats
    • Asset Library Basics (Video)
    • Creating Playlists and Scheduling Playlists to your Players (Video)
    • Layout Designer Basics (Video)
    • Copying and Scheduling a Layout (Video)
    • Scheduling Content To Your Players
    • Setting Up Email Alerts for Offline Players, Black Screen and Price Changes
  • Basic Training Videos by Application
    • Asset Library Basics (Video)
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  • Adding Players to Your Network

    When adding new Players to a network, the EngagePHD Player Wizard walks you through adding your players step-by-step. The guide...
  • How Do I Change the Theme on my Players

    Layout Themes allow you to add a theme to your layouts, add those layouts to your players, and then use...
  • How Do I Create a Default Theme

    Themes can be created to allow quick layout changes or setup of recurring schedules on your players. Why is a...
  • How Do I Force Update Players

    Force Update allows you to send a command to a player to force content to download and update. A player must...
  • Scheduling Playlists to Players

    The following steps walk through Schedule Playlists to Players. From the navigation, click on ‘Playlists‘ and select ‘Schedule‘. Select the...
  • How Do I Receive Email Alerts for Offline Players

    Offline Alerts allow you to receive an automated email notifying you of any players that go offline. When a player...
  • How Do I Set Up a Daily Reboot for Players

    A daily reboot is recommended to help clear the cache and maintain the performance of your Players. A daily reboot...
  • Screenshots – Confirming Content

    Player Dashboard The Dashboard allows a quick view of content that is playing on each one of your players. By...
  • Windows Players Common Troubleshooting

    Players offline / Not performing Health Checks If your Windows media player is no longer checking in with the software...
  • Content Isn’t Updating / Checking Connectivity Of Your Players

    If you have updated content but aren’t seeing changes update on the player, these steps will help you check connectivity...
  • Player Setup: Windows Players

      Download and Install the EngagePHD Windows App 1) Install the latest version of Google Chrome. 2) Download and Run the...
  • Player Setup: BrightSign

      The following instructions outline the setup process for external and built-in BrightSign players. Required MicroSD Card & Adapter A...
  • Understanding Groups

    Groups is where you can create your own custom groups of Players to save searching for and locating the same set...
  • Understanding Players

      The Players section of the software is where you add Player records, perform updates and check network status. When you access...
  • Understanding the On/Off Calendar

    The On/Off Calendar allows you to set up a screen management schedule to turn of all Players screens (turns the...
  • Understanding the Player Audit

    The Player audit allows you to view a history of actions taken by users unique to that player. The Audit...
  • Scheduling Content To Your Players

    Once you have created content and have built a layout or a playlist, the next step to getting content to...
  • Nested Playlists

    Nested playlists are playlists that can be play within another playlist. This allows for separation of more than one playlist...
  • Location Based Playlists

    Location Based Playlist allow you to use a single Layout for multiple Players. ‘Locations’ are used to define specific locations,...
  • Player Setup: IAdea Media Player

    The following steps will walk through installing the EngagePHD app on IAdea media players.1) Format USB stick to FAT32 format. ...
  • Player Action Button

    The ‘Player Action’ button (both from the main Players page and the Player Record) allow you to send commands to your players and...
  • Player Setup: Panasonic (Android)

    If you have not yet added players to the Players section of your Network, please follow these instructions on Adding Players as...
  • Player Setup: Sharp (Android)

    If you have not yet added players to the Players section of your Network, please follow these instructions on Adding Players as...
  • Player Licenses

    Adding or Renewing Licenses on your Network To add new licenses to your network, you can click on the ‘Buy...

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