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Guides for Getting Started
Most Popular Help Guides by Section
Logging In & Adding Users (Video)
Adding Licenses and Players to Your Network (Video)
Best Practices for Asset File Sizes and Formats
Asset Library Basics (Video)
Creating Playlists and Scheduling Playlists to your Players (Video)
Layout Designer Basics (Video)
Copying and Scheduling a Layout (Video)
Scheduling Content To Your Players
Setting Up Email Alerts for Offline Players, Black Screen and Price Changes
Basic Training Videos by Application
Asset Library Basics (Video)
Creating a quick Playlist to Schedule to your Players
Basic Training for Digital Menu Boards
Basic Training for Event Reader Boards
Basic Training for building Touchscreen Applications
Basic Training for using Applications with an IR Remote
Basic Training for Video Walls
Contact Support
Support Form and Live Chat
Knowledge Base and Support Survey
Content Design from Ping HD
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Knowledge Base Categories
Getting Started Essentials
This section is a good place to start if you're new to the EngagePHD software.
EngagePHD Introduction and Basic Training Videos
Understanding the Home Page
Creating a New Playlist
Scheduling Content To Your Players
How Do I Force Update Players
Screenshots – Confirming Content
Content Isn’t Updating / Checking Connectivity Of Your Players
What's New
A look at recently added Knowledge Base entries of new updates and popular features.
YouTube Custom Widget
Adding Images and Videos from Shutterstock
Asset Zip Folders
Product Integration using Google Sheets
Content Calendar
Wellness Kiosk Software Installation and Specifications
Wellness Kiosk Software Content and Application Setup
Enhanced Player Metrics
Access Control Widgets
Two-Step SMS or Email Authentication
Common Troubleshooting
Helpful articles for common troubleshoot of Player issues.
Samsung Tizen Common Troubleshooting
Samsung SSP Common Troubleshooting
LG webOS Common Troubleshooting
BrightSign Players Common Troubleshooting
Android Players Common Troubleshooting
Windows Players Common Troubleshooting
Common Spreadsheet Integration Troubleshooting
How Do I Receive Email Alerts for Offline Players
How Do I Switch a Samsung Screen from MagicInfo to URL Launcher
How Do I Relaunch the ‘URL Launcher’ on a Samsung SSP Screen
Players
Installation guides, configuration of Player records and hardware information of media players supported by EngagePHD software.
Player Licenses
Understanding Players
Content Calendar
Adding Players to Your Network
Device ID / Engage Channel ID
Player Action Button
How Do I Force Update Players
Understanding the Player Record
Screenshots – Confirming Content
How Do I Receive Email Alerts for Offline Players
EngagePHD IPTV Encoder
Network Requirements and Configuration. We have launched our own IPTV encoding hardware and provided a device configuration interface within our EngagePHD™ web application. We remain encoder agnostic providing we can see a UDP/RTP stream across the LAN.
EngagePHD Encoding IPTV
IPTV Network Requirements
Asset Library
This is where all of your Assets are uploaded and stored. This includes images, videos, fonts, Widgets and any content added from the 'Store'.
Understanding the Asset Library
Enable or Disable Assets
Best Practices for Asset File Sizes and Formats
Encoding Video Files to MP4 with HandBrake Open Source Video Transcoder
How Do I Upload New Assets
Adding Images and Videos from Shutterstock
Asset Zip Folders
How Do I Delete Multiple Assets from the Asset Library
How Do I Create Asset Folders
Using Folders to Organize Assets
Scheduling Content to Players
This is where you Schedule content to play back right away or at any date/time in the future.
Scheduling Content To Your Players
Scheduling Layouts to Players
Scheduling Playlists to Players
Scheduling Themes
How to Disable the Recurring Schedule to Schedule Temporary Content
Scheduling Applications to Players
Playlists
This is where you can create Playlists or edit existing Playlists. You can also define unique Asset playback attributes within this option.
Creating a New Playlist
Adding and Removing Content from a Playlist
How Do I Schedule Content within a Playlist
Scheduling Playlists to Players
Adding Full Screen Playlist to a Layout
How Do I Remove Multiple Assets from a Playlist
Playlist Timeline Asset View and Text View
How Do I Add a Video to a Playlist
How Do I Add Layouts to a Playlist
How Do I Make a Copy of a Playlist
Layouts
Layouts are where you can split the screen into different zones and "Layout‟ content where you would like it to appear.
Understanding the Layout Designer
How Do I Copy Layouts
Scheduling Layouts to Players
How Do I Add a Playlist to a Layout
How Do I Copy Layouts from One Network to Another
How Do I Add Layouts to a Playlist
How Do I Add A TV Source to a Layout
How Do I Delete Multiple Layouts
Adding Nutritional Information to Menu Layouts
Member Pricing/Discount
Applications
This is where you can build touchscreen applications, IR Remote and URL Interrupts.
Applications Overview
Scheduling Applications to Players
Application Statuses
Using Applications for Building Touch Screens
Using Applications for Channel Control with an IR Remote
Image Transitions for Applications (Video)
Using Applications as Interrupts
Remote Control Interface Widget
Windows 10 Touch Screen Security Configuration Recommendations
Interrupt Triggers from 3rd Party Systems using Application Link Generator
Wellness Kiosk
The guides in this section focus on hardware installation and content management of Wellness Kiosk systems.
Wellness Kiosk Software Installation and Specifications
Wellness Kiosk Software Content and Application Setup
Wellness Kiosk Alert and Trigger Management
Products
This is where your Product database resides for Digital Menu Boards, although some users make good use Products for other applications.
Understanding Products (Product Database)
Create a New Product
Changing a Price
How Do I Add or Remove Products from the Product Table in a Layout
How Do I Disable Products
How Do I Set Up Additional Attributes for Products
How Do I Delete a Product from the Product Library
How Do I Add a New Products to the Product Library
How Do I Delete Multiple Products from the Product Library
How Do I Add an Asset to Multiple Products
Events
This is used where displays are being used for Room Signage or Wayfinding where you want to summarize events that are going on in specific rooms or areas. images/logos attached to the Event.
Understanding Events
Understanding the Events Table
How Do I Upload an Events Excel Spreadsheet
How Can I Format Date/Time Styles
ICS Calendar Integration
Displaying a Playlist when No Event is Scheduled
Adding a Logo to an Event
Advertising
The Advertising Module has been designed to allow users to manage advertising content/networks in a more advanced manner than just using a standard Playlist.
Understanding the Advertising Module
Advertising API
Users
With appropriate access rights, you can add additional Users, define which Customers or Networks the User can access or make changes to existing Users.
Logging in to EngagePHD
Adding New User Accounts
Enhanced User Roles
How Do I Remove Users
Using Azure Active Directory
Using Google Login
Store
The EngagePHD Store offers a wide range of free and paid content. Currently, you will find JPEG and PNG files that can be used in layouts, as well as widgets.
Adding Content from the Store
Reseller Store Additions
Building Directory Widget
Widgets
Widgets can be added to your Asset Library from the Store and used in your Layouts. Below are a some of our most requested Widget guides.
Understanding Widgets
Adding Content from the Store
Code Your Own Widget
How Do I Add Widgets to my Layout
YouTube Custom Widget
Instagram Widget
QR Code Generator Widget
Weather Forecast Widget
Access Control Widgets
Building Directory Widget
Network Properties
The 'Network' icon from the Home page main menu provide options specific to your network.
Understanding the Network Settings
How Do I Receive Email Alerts for Offline Players
How Do I Adjust the Meal Periods for Product Integration Categories
Reports
This section contains articles that review how to take impression reports for proof of content play. Reports can be used for Players, Asset Proof of Play, Licenses, or Touchscreens (Applications).
Proof Of Play / Impression Reports
Running Reports for Applications
Network Configuration & Security
Firewall, security and network recommended settings for EngagePHD.
Security FAQ’s
Network Requirements / Firewall Configuration
EngagePHD Application Website Security
Windows 10 Touch Screen Security Configuration Recommendations
How to Exclude EngagePHD from McAfee LiveSafe VirusScan Scanning
Logging in to EngagePHD
Adding New User Accounts
Enhanced User Roles
How Do I Remove Users
Asset Approval
Other EngagePHD Apps
EngagePHD Lite, EngagePHD Screensaver Edition
EngagePHD™ Lite
EngagePHD™ Screensaver Edition
Integrations
Helpful resource regarding Beacons, POS and various integrations.
Alertus Mass Notification System
Advertising API
Beacon API
Interrupt Triggers from 3rd Party Systems using Application Link Generator
NCR Quest Integration
Installation for NFC Tags/Readers, Light Sensor (Yoctopuce) and Quividi Audience Recognition
I Heart Jane integration
Bypass Integration
Aramark Cafe Integration
Appetize Integration
Need Help?
helpdesk@engagephd.com / 888.386.4545
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