Articles – EngagePHD Knowledge Base

Knowledge Base Categories

Getting Started Essentials

This section is a good place to start if you're new to the EngagePHD software.
What's New

A look at recently added Knowledge Base entries of new updates and popular features.
Common Troubleshooting

Helpful articles for common troubleshoot of Player issues.
Players

Installation guides, configuration of Player records and hardware information of media players supported by EngagePHD software.
EngagePHD IPTV Encoder

Network Requirements and Configuration. We have launched our own IPTV encoding hardware and provided a device configuration interface within our EngagePHD™ web application. We remain encoder agnostic providing we can see a UDP/RTP stream across the LAN.
- EngagePHD Encoding IPTV
- IPTV Network Requirements
Asset Library

This is where all of your Assets are uploaded and stored. This includes images, videos, fonts, Widgets and any content added from the 'Store'.
Scheduling Content to Players

This is where you Schedule content to play back right away or at any date/time in the future.
Playlists

This is where you can create Playlists or edit existing Playlists. You can also define unique Asset playback attributes within this option.
Layouts

Layouts are where you can split the screen into different zones and "Layout‟ content where you would like it to appear.
Applications

This is where you can build touchscreen applications, IR Remote and URL Interrupts.
Wellness Kiosk

The guides in this section focus on hardware installation and content management of Wellness Kiosk systems.
Products

This is where your Product database resides for Digital Menu Boards, although some users make good use Products for other applications.
Events

This is used where displays are being used for Room Signage or Wayfinding where you want to summarize events that are going on in specific rooms or areas. images/logos attached to the Event.
Advertising

The Advertising Module has been designed to allow users to manage advertising content/networks in a more advanced manner than just using a standard Playlist.
- Understanding the Advertising Module
- Advertising API
Users

With appropriate access rights, you can add additional Users, define which Customers or Networks the User can access or make changes to existing Users.
Store

The EngagePHD Store offers a wide range of free and paid content. Currently, you will find JPEG and PNG files that can be used in layouts, as well as widgets.
Widgets

Widgets can be added to your Asset Library from the Store and used in your Layouts. Below are a some of our most requested Widget guides.
Network Properties

The 'Network' icon from the Home page main menu provide options specific to your network.
Reports

This section contains articles that review how to take impression reports for proof of content play. Reports can be used for Players, Asset Proof of Play, Licenses, or Touchscreens (Applications).
- Proof Of Play / Impression Reports
- Running Reports for Applications
Network Configuration & Security

Firewall, security and network recommended settings for EngagePHD.
Other EngagePHD Apps

EngagePHD Lite, EngagePHD Screensaver Edition
- EngagePHD™ Lite
- EngagePHD™ Screensaver Edition
Integrations

Helpful resource regarding Beacons, POS and various integrations.

Need Help?

helpdesk@engagephd.com / 888.386.4545

CONTACT US / CHAT

Chinese (Simplified)