Player Setup: LG webOS

The following instructions outline the configuration process for LG webOS for Digital Signage displays.

If you have not yet added players to the Players section of your Network, please follow these instructions on Adding Players as Channel ID’s will be needed as a part of the setup process.

The models supported are limited to:

webOS 2.0
SM3B (22") UM3C (75" and 86") UH5C (75" and 86") LS95D (98") VH7B (55") VM5B (55") VM5C (49") BH5C (86" Stretch) BH7E (88" Stretch)
webOS 3.0
UH5C (49", 55" and 65") EH5C (55") EF5C (55") EF5E (55") EV5C (65") XF3E (55") XS2E (49" and 55") XE3C (55" and 75") XEB3E (43")
webOS 3.2 (3.0+)
SM5KD (32", 43", 49", 55" and 65") VX1D (55") SVH7E (55") VM5E (49" and 55") VH7E (55") TR3E (86") - Touch TC3D (55", 65" and 75") - Touch TA3E (43" and 55") WP320 (external box - FHD) EV5E (65") EG5SD (55") EG5CD (55") EG5CE (55") EJ5D (55") EJ5E (55" amd 65")
webOS 4.0
SM5KE (32", 43", 49", 55" and 65") UH5E (49", 55", 65", 75", 86" and 98") WP400 (exterbal box - UHD) BH5E (86" Stretch) BH7E (88" Stretch)

You will need the LG remote as you follow the setup steps below:


SETUP STEPS FOR LG webOS VERSIONS 3.2 (3.0+) – 4.0

  1. From the “Ready to Use” startup screen, select ‘Quick Start’ then ‘Start’
  2. Set the Rotation if display will be in Portrait mode.
  3. Set the Date and Time
  4. Set Auto Power Off to ‘Off’
  5. Select ‘Done’
  6. Press the ‘Settings’ button on the remote and select the General menu, then select ‘Network’
  7. If hardwired, ensure that the screen is connected to the network or select a wireless network.
  8. Back at the Settings menu, select EZ Settings. Select ‘URL Play Via‘. Ensure that ‘URL Loader’ is turned OFF.
  9. Back at the the Settings menu, select EZ Settings and select ‘SI Server Settings’
  10. Fully Qualified Domain Name should be turned ‘On’
  11. Enter the URL: https://go.pinghd.com/lg.ipk
  12. Application Launch Mode should be set to ‘Local’
  13. Under ‘Application Type‘ select IPK.
  14. Local Application Upgrade should be set to ‘Remote’
  15. Once you select ‘Remote’ you will see a popup window at the bottom of the screen that will indicate Application Upgrade from Remote
  16. A “Complete” message will appear once the display has successfully connected to the softwareSelect ‘OK’
  17. Turn the display Off and then back On using the power buttons.
  18. Once the display turns back on hit the Stop button on the remote 4 times.
  19. When the display powers back on, a blue EngagePHD Channel ID screen should appear. Enter the EngagePHD Channel ID (Example: 721-10069) The ‘Play’ button on the remote will allow you add the dash (see Play button location on the remote diagram above).
  20. Press the ‘OK’ button.
  21. The screen will remain grey until content has finished downloading to the screen. This may take a few minutes depending on connection speeds.

To access the Channel ID screen again to view or modify the Channel ID, press the ‘Stop’ button on the remote 4 times (see Stop button location on the remote diagram above)


Note
: The Engage Channel ID can be found from the Players page in the software if not provided to you by your representative:

 

SETUP STEPS FOR PREVIOUS LG webOS VERSIONS

Once you have unpacked and mounted the display, connect it to the network via an Ethernet Cable (DHCP is supported, but if you require a fixed IP address, you will need to define the IP information on the display). When you are ready switch the screen on and follow the instructions detailed below using the remote control that is supplied with the screen:

1) Press and hold settings button until a box appears upper right (hold for 5-10 seconds).

2) Type ‘8080’ with the remote control and then press ‘OK’. This will launch a different menu. Ensure that:

  • Application launch mode is set to ‘Local’.
  • Ensure Fully Qualified Domain Name is set as “ON
  • Enter the URL: https://go.pinghd.com/lg.ipk
  • Under ‘Application Type‘ select IPK.
  • Finally select ‘Remote’ Application Upgrade and ‘Confirm‘.

3) Turn the display off after it says “application updated‟ and then turn it back on again.

4) Once the display turns back on hit the Stop button on the remote 4 times.

5) You will be prompted to enter the Engage Channel ID. When entering the Engage Channel ID, you may need to use the Play button to enter the dash (some LG remotes will have a dash button):


Note
: The Engage Channel ID can be found from the Players page in the software if not provided to you by your representative:

Schedule content from the Home page > ScheduleScheduling Content To Your Players

Note: If you ever need to Engage Channel ID to a new ID, press the ‘Stop’ button on the remote 4 times (see remote diagram above).

 

Updated on October 31, 2019

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