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Setting Up Email Alerts for Offline Players, Black Screen and Price Changes

Alerts allow you to receive an automated email notifying you of any players that go offline, when a screen is black, or the temperature reaches a set threshold, or when someone changes a price to a Product.

When a player is offline, this means that the player is either powered off or has lost internet connection, preventing it from communicating with the software and performing Health Checks or Content Checks.

Alerts must be activate per user and will only send an email to the user enabling the alerts.


  1. Click on the ‘Network’ icon from the Home page.
  2. Click on the ‘Alerts‘ tab and click ‘Continue‘.
  3. Check the box to ‘Enable alerts’ and choose how often you would like to receive an email if players are offline (24 hours is the default setting).
  4. Click ‘Save’.

Alerts can be turned off anytime by un-checking the ‘Enabled‘ check box.