EngagePHD Knowledge Base
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Learning Resources
Learning Library
Guides for Getting Started
Most Popular Help Guides by Section
Logging In & Adding Users (Video)
Supported Players & Setup Guides
Best Practices for Asset File Sizes and Formats
Asset Library Basics (Video)
Using the EngagePHD Store
Creating Playlists and Scheduling Playlists to your Players (Video)
Layout Designer Basics (Video)
Copying and Scheduling a Layout (Video)
Scheduling Content To Your Players
Setting Up Email Alerts for Offline Players, Black Screen and Price Changes
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Knowledge Base Categories
Getting Started Essentials
This section is a good place to start if you're new to the EngagePHD software.
EngagePHD Introduction and Basic Training Videos
Understanding the Home Page
Creating a New Playlist
Scheduling Content to Players
How Do I Force Update Players
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What's New
A look at recently added Knowledge Base entries of new updates and popular features.
Yelp Food Finder Widget
Offline Player Alerts for Non-EngagePHD Users
Products Grid Editor
Product and Event Table Scroll and Page Options
Default Asset for Playlists
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Best Practices for Asset File Sizes and Formats
Best practices for image and video file formats.
How To Convert a PDF to a JPEG Image
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Common Troubleshooting
Helpful articles for common troubleshoot of Player issues.
Samsung Tizen Common Troubleshooting
Samsung SSP Common Troubleshooting
LG webOS Common Troubleshooting
BrightSign Players Common Troubleshooting
Android Players Common Troubleshooting
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Players
Installation guides, configuration of Player records and hardware information of media players supported by EngagePHD software.
Player Licenses
Adding Players to Your Network
Understanding Players
Content Calendar
Device ID / Engage Channel ID
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EngagePHD IPTV Encoder
Network Requirements and Configuration. We have launched our own IPTV encoding hardware and provided a device configuration interface within our EngagePHD™ web application. We remain encoder agnostic providing we can see a UDP/RTP stream across the LAN.
EngagePHD Encoding IPTV
IPTV Network Requirements
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Asset Library
This is where all of your Assets are uploaded and stored. This includes images, videos, fonts, Widgets and any content added from the 'Store'.
Understanding the Asset Library
Enable or Disable Assets
Best Practices for Asset File Sizes and Formats
Encoding Video Files to MP4 with HandBrake
How Do I Upload New Assets
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Scheduling Content to Players
This is where you Schedule content to play back right away or at any date/time in the future.
Scheduling Content to Players
Scheduling (Connecting) Layouts to Players
Scheduling (Connecting) Playlists to Players
Scheduling Themes
How to Disable the Recurring Schedule to Schedule Temporary Content
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Playlists
This is where you can create Playlists or edit existing Playlists. You can also define unique Asset playback attributes within this option.
Creating a New Playlist
Adding and Removing Content from a Playlist
How Do I Schedule Content within a Playlist
Scheduling (Connecting) Playlists to Players
Adding Full Screen Playlist to a Layout
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Layouts
Layouts are where you can split the screen into different zones and "Layout‟ content where you would like it to appear.
Understanding the Layout Designer
How Do I Copy Layouts
Scheduling (Connecting) Layouts to Players
How Do I Add a Playlist to a Layout
How Do I Copy Layouts from One Network to Another
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Applications
This is where you can build touchscreen applications, IR Remote and URL Interrupts.
Applications Overview
Scheduling Layouts to Players
Application Statuses
Using Applications for Building Touch Screens
Using Applications for Channel Control with an IR Remote
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Wellness Kiosk
The guides in this section focus on hardware installation and content management of Wellness Kiosk systems.
Wellness Kiosk Software Content and Application Setup
Wellness Kiosk Alert and Trigger Management
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Products
This is where your Product database resides for Digital Menu Boards, although some users make good use Products for other applications.
Understanding Products (Product Database)
Create a New Product
Changing a Price
Products Grid Editor
How Do I Add or Remove Products from the Product Table in a Layout
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Events
This is used where displays are being used for Room Signage or Wayfinding where you want to summarize events that are going on in specific rooms or areas. images/logos attached to the Event.
Understanding Events
Adding an Events Table to a Layout
Product and Event Table Scroll and Page Options
How Do I Upload an Events Excel Spreadsheet
How Can I Format Date/Time Styles
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Advertising
The Advertising Module has been designed to allow users to manage advertising content/networks in a more advanced manner than just using a standard Playlist.
Understanding the Advertising Module
Advertising API
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Users
With appropriate access rights, you can add additional Users, define which Customers or Networks the User can access or make changes to existing Users.
Logging in to EngagePHD
Adding New User Accounts
Enhanced User Roles
How Do I Remove Users
Using Azure Active Directory
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Store
The EngagePHD Store offers a wide range of free and paid content. Currently, you will find JPEG and PNG files that can be used in layouts, as well as widgets.
Using the EngagePHD Store
Adding Content from the Store
Reseller Store Additions
Building Directory Widget
Using Ticker Widgets
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Widgets
Widgets can be added to your Asset Library from the Store and used in your Layouts. Below are a some of our most requested Widget guides.
Understanding Widgets
Adding Content from the Store
Code Your Own Widget
How Do I Add Widgets to my Layout
YouTube Video Player Widget
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Network Properties
The 'Network' icon from the Home page main menu provide options specific to your network.
Understanding the Network Settings
Email Alerts for Offline Players
How Do I Adjust the Meal Periods for Product Integration Categories
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Reports
This section contains articles that review how to take impression reports for proof of content play. Reports can be used for Players, Asset Proof of Play, Licenses, or Touchscreens (Applications).
Proof Of Play / Impression Reports
Running Reports for Applications
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Network Configuration & Security
Firewall, security and network recommended settings for EngagePHD.
Security FAQ’s
Network Requirements / Firewall Configuration
EngagePHD Application Website Security
Windows 10 Touch Screen Security Configuration Recommendations
How to Exclude EngagePHD from McAfee LiveSafe VirusScan Scanning
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Other EngagePHD Apps
EngagePHD Lite, EngagePHD Screensaver Edition
EngagePHD™ Lite
EngagePHD™ Screensaver Edition
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Integrations
Helpful resource regarding Beacons, POS and various integrations.
EngagePHD Supported Integrations
Alertus Mass Notification System
Advertising API
Beacon API
Interrupt Triggers from 3rd Party Systems using Application Link Generator
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How Can We Help?
helpdesk@engagephd.com / 888.386.4545
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