Player Licenses
Adding or Renewing Licenses on your Network To add new licenses to your network, you can click on the ‘Buy...
Players
Installation guides, configuration of Player records and hardware information of media players supported by EngagePHD software.
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Adding Players to Your Network
When adding new Players to a network, the EngagePHD Player Wizard walks you through adding your players step-by-step. The guide... -
Understanding Players
The Players section of the software is where you add Player records, perform updates and check network status. When you access... -
Content Calendar
The Content Calendar allows you to view and manage scheduled content in a full calendar view. From the navigation, click... -
Device ID / Engage Channel ID
Depending on the type of player you are installing the EngagePHD software on, you will need to use the Device... -
Player Action Button
The ‘Player Action’ button (both from the main Players page and the Player Record) allow you to send commands to your players and... -
How Do I Force Update Players
Force Update allows you to send a command to a player to force content to download and update. A player must... -
Understanding the Player Record
From the Players menu, searching for or clicking on any particular Player will take you to the properties or Player Details/Record... -
Screenshots – Confirming Content
Player Dashboard The Dashboard allows a quick view of content that is playing on each one of your players. By... -
How Do I Receive Email Alerts for Offline Players
Offline Alerts allow you to receive an automated email notifying you of any players that go offline. When a player... -
How To Create and Modify a Recurring Schedule
A Recurring Schedule is ideal for when dayparting is needed for layouts (menu boards would be a good example). Before creating... -
Content Isn’t Updating / Checking Connectivity Of Your Players
If you have updated content but aren’t seeing changes update on the player, these steps will help you check connectivity... -
How Do I Change the Theme on my Players
Layout Themes allow you to add a theme to your layouts, add those layouts to your players, and then use... -
Understanding the Player Audit
The Player audit allows you to view a history of actions taken by users unique to that player. The Audit... -
How Do I Set Up a Daily Reboot for Players
A daily reboot is recommended to help clear the cache and maintain the performance of your Players. A daily reboot... -
How Do I Relaunch the ‘URL Launcher’ on a Samsung SSP Screen
A Samsung SSP screen may require relaunching the URL Launcher if internet connection drops and the screen is not able... -
How Do I Create a Default Theme
Themes can be created to allow quick layout changes or setup of recurring schedules on your players. Why is a... -
Samsung Models with built in SoC Supported by EngagePHD
Below are Samsung display models with built in System on a Chip (SoC) supported by EngagePHD. DB DB32E DB40E DB43J... -
LG webOS Supported by EngagePHD
Supported LG webOS Displays: webOS 2.0 SM3B (22″) UM3C (75″/86″) UH5C (75″/86″) LS95D (98″) VH7B (55″) VM5B (55″) VM5C (49″)... -
How to Disable the Recurring Schedule to Schedule Temporary Content
In situations where you need to send new/temporary content to players that are using Recurring Schedules, you will need to... -
Players Map Feature
A JPEG or PNG image file of a map or diagram can be uploaded to the EngagePHD server and available... -
BrightSign Wifi Setup
To setup Wi-Fi on a Brightsign you must 1st download and install BrightAuthor to your computer https://www.brightsign.biz/digital-signage-products/brightauthor After installing BrightAuthor,... -
Enhanced Player Metrics
Enhanced Player Metrics allows you to view and run reports on Health Check history. Players perform Health Checks every minute... -
How Do I Set Up and Modify a Screen Management Schedule
Screen Management allows you to create an automatic schedule to turn screens On and Off daily from the software. This puts... -
Video Wall Recommended Hardware
If you are looking to build a 2×2 video wall, we recommend BrightSign XT1144 that is connected via a HDMI>DisplayPort... -
TeamViewer Remote Software
Teamviewer remote software will allow the EngagePHD support team to connect to your Windows 10 media player if support is...
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