Player Licenses Adding or Renewing Licenses on your Network To add new licenses to your network, you can click on the ‘Buy...
Adding Players to Your Network When adding new Players to a network, the EngagePHD Player Wizard walks you through adding your players step-by-step. The guide...
Understanding Players The Players section of the software is where you add Player records, perform updates and check network status. When you access...
Content Calendar The Content Calendar allows you to view and manage scheduled content in a full calendar view. From the navigation, click...
Device ID / Engage Channel ID Depending on the type of player you are installing the EngagePHD software on, you will need to use the Device...
Player Action Button The ‘Player Action’ button (both from the main Players page and the Player Record) allow you to send commands to your players and...
How Do I Force Update Players Force Update allows you to send a command to a player to force content to download and update. A player must...
Understanding the Player Record From the Players menu, searching for or clicking on any particular Player will take you to the properties or Player Details/Record...
Screenshots – Confirming Content Player Dashboard The Dashboard allows a quick view of content that is playing on each one of your players. By...
Email Alerts for Offline Players Offline Alerts allow you to receive an automated email notifying you of any players that go offline. When a player...
How To Create and Modify a Recurring Schedule A Recurring Schedule is ideal for when dayparting is needed for layouts (menu boards would be a good example). Before creating...
Content Isn’t Updating / Checking Connectivity Of Your Players If you have updated content but aren’t seeing changes update on the player, these steps will help you check connectivity...
How Do I Change the Theme on my Players Layout Themes allow you to add a theme to your layouts, add those layouts to your players, and then use...
Understanding the Player Audit The Player audit allows you to view a history of actions taken by users unique to that player. The Audit...
How Do I Set Up a Daily Reboot for Players A daily reboot is recommended to help clear the cache and maintain the performance of your Players. A daily reboot...
How Do I Relaunch the ‘URL Launcher’ on a Samsung SSP Screen A Samsung SSP screen may require relaunching the URL Launcher if internet connection drops and the screen is not able...
How Do I Create a Default Theme Themes can be created to allow quick layout changes or setup of recurring schedules on your players. Why is a...
Samsung Models with built in SoC Supported by EngagePHD Below are Samsung display models with built in System on a Chip (SoC) supported by EngagePHD. Also see: Player Setup:...
LG webOS Supported by EngagePHD Supported LG webOS Displays: webOS 4.0 is current. For questions about model availability, please contact us. webOS 2.0 SM3B (22″)...
How to Disable the Recurring Schedule to Schedule Temporary Content In situations where you need to send new/temporary content to players that are using Recurring Schedules, you will need to...
Players Map Feature A JPEG or PNG image file of a map or diagram can be uploaded to the EngagePHD server and available...
BrightSign Wifi Setup To setup Wi-Fi on a Brightsign you must 1st download and install BrightAuthor to your computer https://www.brightsign.biz/digital-signage-products/brightauthor After installing BrightAuthor,...
Enhanced Player Metrics Enhanced Player Metrics allows you to view and run reports on Health Check history. Players perform Health Checks every minute...
How Do I Set Up and Modify a Screen Management Schedule Screen Management allows you to create an automatic schedule to turn screens On and Off daily from the software. This puts...
Video Wall Recommended Hardware If you are looking to build a 2×2 video wall, we recommend BrightSign XT1144 that is connected via a HDMI>DisplayPort...
TeamViewer Remote Software Teamviewer remote software will allow the EngagePHD support team to connect to your Windows 10 media player if support is...
Understanding the Players Dashboard The Dashboard is a detailed view of the Players page. The Dashboard View shows a near real-time screen shot of what content is...
Player Setup: Azulle The following are steps for installing the EngagePHD app on Azulle mini PC players. Download and Install the EngagePHD...