Security FAQ’s
Below is a list of commonly asked questions that often come up from our security conscious customers. These questions have...
Network Configuration & Security
Firewall, security and network recommended settings for EngagePHD.
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Network Requirements / Firewall Configuration
EngagePHD simply needs access to the Internet in order for your Players (be it Samsung SoC Displays, LG webOS Displays, Panasonic... -
EngagePHD Application Website Security
How is EngagePHD™ secured? User Login Access to EngagePHD™ is via a secure SSL connection where users can log in... -
Windows 10 Touch Screen Security Configuration Recommendations
This document outlines the recommended Windows 10 configuration settings for instances where EngagePHD™ is installed on Windows 10 Media Player... -
How to Exclude EngagePHD from McAfee LiveSafe VirusScan Scanning
In some cases, the antivirus McAfee LiveSafe has been reported as deleting PingPlayer.exe from Windows computers. The following steps show... -
Logging in to EngagePHD
The login URL for the application is https://go.engagephd.com. This can be accessed from most up to date web browsers so use... -
Adding New User Accounts
Accessing Users is subject to the User Access Permissions that you may or may not have as a User. If... -
Enhanced User Roles
To use Enhanced User Roles, please contact your EngagePHD representative to turn on this feature for your network. Once Enhanced... -
How Do I Remove Users
1) Click on the ‘Users‘ icon from the Home page. 2) Click on the name of the user you... -
Asset Approval
If assets need to be approved before they can be used, an EngagePHD admin can activate asset approval. When active, an... -
Understanding the Player Audit
The Player audit allows you to view a history of actions taken by users unique to that player. The Audit... -
Google Chrome’s Autoplay Policies
Google Chrome’s autoplay policies have changed as of November 2019. This change affects layout previews that contain videos. Please follow... -
IR Lock Security Recommendations for LG webOS and Samsung
In environments where there’s concern about access to your supported LG webOS or Samsung smart display menus via the IR...
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