Network Configuration & Security

Below is a list of commonly asked questions that often come up from our security conscious customers.  These questions have...

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How is EngagePHD™ secured? User Login Access to EngagePHD™ is via a secure SSL connection where users can log in...

This document outlines the recommended Windows 10 configuration settings for instances where EngagePHD™ is installed on Windows 10 Media Player...

In some cases, the antivirus McAfee LiveSafe has been reported as deleting PingPlayer.exe from Windows computers. The following steps show...

The login URL for the application is https://go.engagephd.com. This can be accessed from most up to date web browsers so use...

​Accessing Users is subject to the User Access Permissions that you may or may not have as a User. If...

To use Enhanced User Roles, please contact your EngagePHD representative to turn on this feature for your network. Once Enhanced...

  1) Click on the ‘Users‘ icon from the Home page. 2) Click on the user. 3) Click on the...

If assets need to be approved before they can be used, an EngagePHD admin can activate asset approval. When active, an...

The Player audit allows you to view a history of actions taken by users unique to that player. The Audit...

​Google Chrome’s autoplay policies have changed as of November 2019. This change affects layout previews that contain videos. Please follow...

In environments where there’s concern about access to your supported LG webOS or Samsung smart display menus via the IR...