Samsung Tizen Common Troubleshooting
Black Screen / No Content Showing Issue: My screen is black; no content is showing. Troubleshooting: Is the screen powered...
Common Troubleshooting
Helpful articles for common troubleshoot of Player issues.
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Samsung SSP Common Troubleshooting
Black Screen / No Content Showing Issue: My screen is black; no content is showing. Troubleshooting: Is the screen powered... -
LG webOS Common Troubleshooting
Black Screen / No Content Showing Issue: My screen is black; no content is showing. Troubleshooting: Is the screen powered... -
BrightSign Players Common Troubleshooting
Players offline / not performing Health Checks If your BrightSign player is no longer checking in with the software and... -
Android Players Common Troubleshooting
Players offline / not performing Health Checks If your Android player is no longer checking in with the software and... -
Windows Players Common Troubleshooting
Players offline / Not performing Health Checks If your Windows media player is no longer checking in with the software... -
Common Spreadsheet Integration Troubleshooting
When using Product Integration through spreadsheets, there a few things to check when menu products are not showing on the... -
Email Alerts for Offline Players
Offline Alerts allow you to receive an automated email notifying you of any players that go offline. When a player... -
How Do I Switch a Samsung Screen from MagicInfo to URL Launcher
If your Samsung SSP D or E Series display is showing the MagicInfo menu, please use the following steps to... -
How Do I Relaunch the ‘URL Launcher’ on a Samsung SSP Screen
A Samsung SSP screen may require relaunching the URL Launcher if internet connection drops and the screen is not able... -
How Do I Change The Screen Orientation On Samsung SSP D or E Series Displays
Press the Home button on the remote From the Home screen, press the ‘Menu’ button Select ‘OnScreen Display’ Select ‘Display Orientation’ Select ‘OnScreen Menu Orientation’ Change to... -
How Do I Connect to a Wireless Network or Mobile Hotspot on Samsung SSP D or E Series
You will need the Samsung IR remote to perform this action. Press the ‘Home’ button on the IR remote. From the...
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