EngagePHD Knowledge Base
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  • Best Practices for Asset File Sizes and Formats

    When uploading content to EngagePHD, please note that uploading content files greater than 1920×1080 or 1080×1920 may affect quality or...
  • Adding and Removing Content from a Playlist

    To Upload/Add content From the navigation, click on ‘Playlists‘. From the Playlists page, click on the playlist you would like to edit...
  • How Do I Create Asset Folders/Tags

    Asset folders can be created to organize your assets. This also creates a “Tag” which can be used with Playlists...
  • How Do I Download Assets from the Asset Library

    Assets that have been previously uploaded to the Asset Library can also be downloaded and saved to your computer. 1)...
  • How Do I Schedule Assets

    ​ A Start Date/Time and an End Date/Time can be defined to allow users to control at an Asset Level...
  • How Do I Upload New Assets

    To upload an Asset select the ‘Upload Media‘ tab as shown below. The first time you try to upload an...
  • Using Folders/Tags to Organize Assets

    Asset folders can be created to organize your assets. This also creates a “Tag” which can be used with Playlists...
  • Encoding Video Files to MP4 with HandBrake

    Before uploading your videos to your Assets, we recommend using HandBrake Video Encoder below to re-encode your videos to the...
  • Creating Transparent PNG Files Using Lunapic Free Online Photo Editor

    Lunapic Free Online Photo Editor is a great tool to use when you have images, such as logos, where you...
  • Understanding the Asset Library

    The ‘Asset Library’ is where all of your media assets and custom fonts are uploaded and stored. Media Assets include: Images (JPG,...
  • Understanding the Media Detail

    Once an asset has been added to the Asset Library, you can click on the asset and open the Media Detail. From...
  • Proof Of Play / Impression Reports

    Reports can be run for Players, Proof of Play, Licenses and Touchscreens. The report can provide results in your browser...
  • How Do I Add Multiple Assets or Layouts to a Playlist at the same time

    To add multiple Assets or Layouts at once, press Ctrl + Click to select multiple Assets or Layouts. Drag and Drop into the timeline at...
  • How to Clear All Assets on Samsung/LG webOS Players

    To clear assets on Samsung or LG webOS displays: Press the ‘Info‘ button 4 times to bring up the Engage...
  • Asset Sub Folders/Tags

    Assets sub folders can be achieved by adding tags to assets. This creates a sub folder that can be viewed...
  • Enable or Disable Assets

    Assets can be Enabled or Disabled from the Asset Library. This action replaces the previous ‘Delete’ button from the Media...
  • Can I use Alpha Channels in my video content?

    A WebM file is a video saved in the .WEBM format, sometimes with video alpha transparency. WEBM files are supported...
  • Automatically Inserting Uploaded Assets to Playlists

    When uploading new assets to the Asset Library, you have an option to automatically inserted the uploaded assets into one...
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