players – EngagePHD Knowledge Base

Adding Players to Your Network

When adding new Players to a network, the EngagePHD Player Wizard walks you through adding your players step-by-step. The guide...
How Do I Change the Theme on my Players

Layout Themes allow you to add a theme to your layouts, add those layouts to your players, and then use...
How Do I Create a Default Theme

Themes can be created to allow quick layout changes or setup of recurring schedules on your players. Why is a...
How Do I Force Update Players

Force Update allows you to send a command to a player to force content to download and update. A player must...
Scheduling Playlists to Players

The following steps walk through Schedule Playlists to Players. From the navigation, click on ‘Playlists‘ and select ‘Schedule‘. Select the...
How Do I Receive Email Alerts for Offline Players

Offline Alerts allow you to receive an automated email notifying you of any players that go offline. When a player...
How Do I Set Up a Daily Reboot for Players

A daily reboot is recommended to help clear the cache and maintain the performance of your Players. A daily reboot...
Screenshots – Confirming Content

Player Dashboard The Dashboard allows a quick view of content that is playing on each one of your players. By...
Windows Players Common Troubleshooting

Players offline / Not performing Health Checks If your Windows media player is no longer checking in with the software...
Content Isn’t Updating / Checking Connectivity Of Your Players

If you have updated content but aren’t seeing changes update on the player, these steps will help you check connectivity...
Player Setup: Windows Players

Download and Install the EngagePHD Windows App 1) Install the latest version of Google Chrome. 2) Download and Run the...
Player Setup: BrightSign

The following instructions outline the setup process for external and built-in BrightSign players. Required MicroSD Card & Adapter A...
Understanding Groups

Groups is where you can create your own custom groups of Players to save searching for and locating the same set...
Understanding Players

The Players section of the software is where you add Player records, perform updates and check network status. When you access...
Understanding the On/Off Calendar

The On/Off Calendar allows you to set up a screen management schedule to turn of all Players screens (turns the...
Understanding the Player Audit

The Player audit allows you to view a history of actions taken by users unique to that player. The Audit...
Scheduling Content To Your Players

Once you have created content and have built a layout or a playlist, the next step to getting content to...
Nested Playlists

Nested playlists are playlists that can be play within another playlist. This allows for separation of more than one playlist...
Location Based Playlists

Location Based Playlist allow you to use a single Layout for multiple Players. ‘Locations’ are used to define specific locations,...
Player Setup: IAdea Media Player

The following steps will walk through installing the EngagePHD app on IAdea media players.1) Format USB stick to FAT32 format. ...
Player Action Button

The ‘Player Action’ button (both from the main Players page and the Player Record) allow you to send commands to your players and...
Player Setup: Panasonic (Android)

If you have not yet added players to the Players section of your Network, please follow these instructions on Adding Players as...
Player Setup: Sharp (Android)

If you have not yet added players to the Players section of your Network, please follow these instructions on Adding Players as...
Player Licenses

Adding or Renewing Licenses on your Network To add new licenses to your network, you can click on the ‘Buy...

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