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​​How to Exclude EngagePHD from McAfee LiveSafe VirusScan Scanning

In some cases, the antivirus McAfee LiveSafe has been reported as deleting PingPlayer.exe from Windows computers. The following steps show how to make an exception so that the PingPlayer.exe file is not deleted by a virus scan.
(Source: McAfee KB)

​​How to exclude files from VirusScan scanning

McAfee Security suites of version 13.6 and higher allow you to select individual files from your computer to exclude from Real-Time Scanning. If the file is an executable (.exe), the read and write files from this process can also be excluded from scanning. This means that the files you specify will not be scanned when they run or when they read from or write to your hard drive.

Please note

Excluding a file from the Real-Time Scanner does not prevent malware from being detected. Rather, it allows you to exclude known safe files and applications from being scanned to improve their performance. When you select a file or application .exe to be excluded, the act of excluding it could cause it to be detected if it is malware. In this case, the file or .exe would disappear from the browse screen and appear in quarantine. Solution

To exclude known safe files and applications:

  1. Open your McAfee Security suite.
  2. Click Real-Time Scanning: On.
  3. Click Excluded Files.
  4. Click Add file.
  5. Browse to, and select, the PingPlayer.exe file from the EngagePHD folder:
​​C:​ > ​​​EngagePHD​ > ​​​EngagePHD​ > PingPlayer 
 PingPlayer.exe ​should no​ longer be scanned by the Real-Time Scanner.
Updated on January 29, 2019

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