When uploading content to EngagePHD, please note that uploading content files greater than 1920×1080 or 1080×1920 may affect quality or performance on your Player(s).
We recommend image and video files have a maximum resolution of 1920×1080 or 1080×1920 for best playback on media players.
Supported Image File Types:
Supported Video File Types:
- MP4 – We recommend encoding files to MP4 format for best playback. Please see Encoding Video Files to MP4 with HandBrake Open Source Video Transcoder to MP4 for recommendations on encoding videos to MP4 as H.264.
- WEBM – Files with alpha channels are only supported on LG webOS and Windows devices.
If uploaded content is larger than 1920×1080 or 1080×1920, you will see a notification indicating “Content files exceeding 1920×1080 or 1080×1920, depending on your ‘Player(s)’ may affect the quality and performance might be compromised.” :
There are some instances where 4k content is needed for certain types of players. These large files will show the file size notification, but this does not change the way content performs on the player.