How Do I Force Update Players

Force Update allows you to send a command to a player to force content to download and update. A player must be online and checking in to the software in order to receive the Force Update command.

Force Update to One Player at a Time

1. From the Home page, click on Players
2. From the Players page, locate the player you would like to update and click on the Player Action button on the right hand side of the page:

Force Update from the Player Record

1. Click on the name/description of the player from the Players page to open the Player Record.
2. Click on the ‘Force Update‘ button.
3. The page will refresh and show the text “Player is scheduled to download latest application.” Refresh your browser every few seconds. Once you no longer see the message, the Force Update has successfully been sent to the player.

Force Update to Multiple Players at a time

1. From the Home page, click on Players
2. From the Players page, click on the global Player Action button on the top right hand side of the page.
3. From the Player Action options, lick on Force Update
4. Select All or click on each player line to highlight in blue.
5. Click ‘Process‘ to send the command.