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  2. Knowledge Base
  3. Players
  4. How Do I Force Update Players

How Do I Force Update Players

Force Update allows you to send a command to a player to force content to download and update. A player must be online and checking in to the software in order to receive the Force Update command.

A Force Update should only be used to help resolve broken images, videos that haven’t download correctly, or text font changes that aren’t displaying correctly.

Please Note

It is recommend that a Refresh Content command is used before using Force Update. Players should automatically download and update after any changes are made to the Layout Designer, Playlists, Products, or Events. 

Please see: How Do I Refresh Content on Players


Force Update to One Player at a Time

  1. From the Home page, click on Players
  2. From the Players page, locate the player you would like to update and click on the Player Action button on the right hand side of the page:

 


Force Update from the Player Record

  1. Click on the name/description of the player from the Players page to open the Player Record.
  2. Click on the ‘Player Action‘ button.
  3. Click ‘Force Update
  4. The page will refresh and show the text “Player is scheduled to download latest application.” Refresh your browser every few seconds. Once you no longer see the message, the Force Update has successfully been sent to the player.

Screenshot 2023-12-20 064204-2.png

 


Force Update to Multiple Players at a time

  1. From the Home page, click on Players
  2. From the Players page, click on the global Player Action button on the top right hand side of the page.
  3. From the Player Action options, lick on Force Update
  4. Select All or click on each player line to highlight in blue.
  5. Click ‘Process‘ to send the command.

 

Reasons Why a Force Update Might be Needed

Broken Images

If images do not download correctly they may display as a broken image on your screen/player. This can happen when the image download is interrupted due the screens connection to the internet. A Force Update will tell the screen to download the image again and should resolve the broken image.

Videos Not Playing

If video do not play correctly or at all, they may not have completely downloaded to the screen/player. A Force Update will tell the screen to download the image again and should resolve the broken image.

Fonts Not Displaying Correctly

When Text Font changes are made in the Layout Designer, it is recommended that you perform a Force Update to ensure that the font files download correctly to the screen/player. Layout Designer will automatically save your changes, but a Force Update is often needed to download Font changes.

Updated on December 20, 2023

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