Player Setup: LG webOS

The following instructions outline the configuration process for LG webOS for Digital Signage displays.

If you have not yet added players to the Players section of your Network, please follow these instructions on Adding Players as Channel ID’s will be needed as a part of the setup process.

It is strongly recommended that you change the Admin Password on the screen to ensure the security of the device, especially if your device is not behind a firewalled.

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Supported LG webOS Displays

webOS 2.0

• SM3B (22″)
• UM3C (75″/86″)
• UH5C (75″/86″)
• LS95D (98″)
• VH7B (55″)
• VM5B (55″)
• VM5C (49″)
• BH5C (86″ Stretch)
• BH7E (88″ Stretch)

webOS 3.0

• • UH5C (49″/55″/65″)
  • EH5C (55″)
  • EF5C (55″)
  • EF5E (55″)
  • EV5C (65″)
  • XF3E (55″)
  • XS2E (49″/55″)
  • XE3C (55″/75″)
  • XEB3E (43″)

webOS 3.0+

• SM5KD (32″/43″/49″/55″/ 65″)
• VX1D (55″)
• SVH7E (55″)
• VM5E (49″/55″)
• VH7E (55″)
• TR3E (86″) – Touch
• TC3D (55″/65″/75″) – Touch
• TA3E (43″ and 55″)
• WP320 (external box – FHD)
• EV5E (65″)
• EG5SD (55″)
• EG5CD (55″)
• EG5CE (55″)
• EJ5D (55″)
• EJ5E (55″ amd 65″)

webOS 4.0

• SM5KE (32″/43″/49″/55″/65″)
• UH5E (49″/55″/65″/75″/86″/98″)
• WP400 (exterbal box – UHD)
• BH5E (86″ Stretch)
• BH7E (88″ Stretch)

webOS 4.1

• 22SM3G
• UH5F​ ​(43″/49″/55″/65​”)
• ​​UH7F​ ​​(43″/49″/55″/65″)
• UL3G​ ​​(43″/50″/55″/65″/75″/86″)
• ULG-B ​(43″/50″/55″/65″/75″/86″)
• UM3DF​ ​​(43″/49″/55″/65″)​
• UM3DG​ ​​(43″/49″/55″/65″)​
• UM3F​ (​​43″/49″/55″/65″)

You will need the LG remote as you follow the setup steps below:

SETUP STEPS FOR LG webOS VERSIONS 3.2 (3.0+) – 4.1

1. From the “Ready to Use” startup screen, select ‘Quick Start’ then ‘Start’
2. Set the Rotation if display will be in Portrait mode.
3. Set the Date and Time
4. Set Auto Power Off to ‘Off’
5. Select ‘Done’
6. Press the ‘Settings’ button on the remote and select the General menu, then select ‘Network’
7. If hardwired, ensure that the screen is connected to the network or select a wireless network.
8. Back at the Settings menu, select EZ Settings. Select ‘URL Play Via‘. Ensure that ‘URL Loader’ is turned OFF.
9. Back at the the Settings menu, select EZ Settings and select ‘SI Server Settings’
10. Fully Qualified Domain Name should be turned ‘On’
11. Enter the URL: https://go.pinghd.com/lg.ipk (If https fails, try http)
12. Application Launch Mode should be set to ‘Local’
13. Under ‘Application Type‘ select IPK.
14. Local Application Upgrade should be set to ‘Remote’
15. Once you select ‘Remote’ you will see a popup window at the bottom of the screen that will indicate “Application Upgrade from Remote”
16. A “Complete” message will appear once the display has successfully connected to the software. Select ‘OK’
17. Turn the display Off and then back On using the power buttons.
18. Once the display turns back on hit the Stop button on the remote 4 times.
19. When the display powers back on, a blue EngagePHD Channel ID screen should appear. Enter the EngagePHD Channel ID (Example: 721-10069) The ‘Play’ button on the remote will allow you add the dash (see Play button location on the remote diagram above).
20. Press the ‘OK’ button.
21. The screen will remain grey until content has finished downloading to the screen. This may take a few minutes depending on connection speeds.

To access the Channel ID screen again to view or modify the Channel ID, press the ‘Stop’ button on the remote 4 times (see Stop button location on the remote diagram above)

Note: The Engage Channel ID can be found from the Players page in the software if not provided to you by your representative:

Using an HDMI Input in Portrait (webOS 4.0)

1) From the ‘Players‘ section of the software, click on the player description to open the player properties.

2) Set the ‘Orientation‘ to Landscape.

3) Using the remote at the screen, the screen rotation must be set to 90. Settings > Display > Rotation > Screen Rotation.

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SETUP STEPS FOR PREVIOUS LG webOS VERSIONS

Once you have unpacked and mounted the display, connect it to the network via an Ethernet Cable (DHCP is supported, but if you require a fixed IP address, you will need to define the IP information on the display). When you are ready switch the screen on and follow the instructions detailed below using the remote control that is supplied with the screen:

1) Press and hold settings button until a box appears upper right (hold for 5-10 seconds).

2) Type ‘8080’ with the remote control and then press ‘OK’. This will launch a different menu. Ensure that:

• Application launch mode is set to ‘Local’.
• Ensure Fully Qualified Domain Name is set as “ON“
• Enter the URL: https://go.pinghd.com/lg.ipk
• Under ‘Application Type‘ select IPK.
• Finally select ‘Remote’ Application Upgrade and ‘Confirm‘.

3) Turn the display off after it says “application updated‟ and then turn it back on again.

4) Once the display turns back on hit the Stop button on the remote 4 times.

5) You will be prompted to enter the Engage Channel ID. When entering the Engage Channel ID, you may need to use the Play button to enter the dash (some LG remotes will have a dash button):

Note: The Engage Channel ID can be found from the Players page in the software if not provided to you by your representative:

Schedule content from the Home page > Schedule: Scheduling Content To Your Players

Note: If you ever need to Engage Channel ID to a new ID, press the ‘Stop’ button on the remote 4 times (see remote diagram above).

 

Changing the LG webOS Admin PIN/Password

If you know the IP address of a webOS screen and type that IP address into your web browser, you will get to a webOS login page: