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  4. Wellness Kiosk Software Installation and Specifications

Wellness Kiosk Software Installation and Specifications

The Wellness Station Kiosk acts as an initial screening for employees, customers and visitors.  The Kiosk offers a temperature assessment based on a skin surface reading. Used with secondary evaluation methods, the Wellness Kiosk provides another layer of support for your business.

The steps below walk through installing the EngagePHD software and configurations of Windows settings when using a Windows Media Player (please see recommended hardware options below).

This article also walks through setting up the EngagePHD software settings.

Scroll down in order, or use the navigation to the right of this page to navigate each section of this guide.

Windows Player Setup

TeamViewer Remote Software Installation

Teamviewer remote software will allow the EngagePHD support team to connect to your kiosk if support is ever required. Please download Version 9 of Teamviewer here.

1) Once the installation file has downloaded, open the file to start the installation process.

2) Select Installation to access the computer remotely (unattended) and Company / Commercial use:

3) Once installation is complete a window will pop up showing information for Teamviewer. This Window can be closed by clicking the Close option:

4) The Setup unattended access wizard will appear. Click Cancel to close this window:

5) From the two main windows, locate the Allow Remote Control on the left window.
Please make note of the ID and Password and email this to support@engagephd.com to have the team complete the installation remotely.

Windows Settings

The default player setting for display orientation is set to Landscape, this needs to be changed to Portrait from the Display Settings.

1) From the Windows start menu, open Settings and go to Display:

2) Ensure the Scale and layout is set to 100%.

3) Orientation needs to be set to Portrait.

Download and Install Google Chrome

1) Download and Install the latest version of Google Chrome.

After installation is complete, be sure to make Google Chrome your default browser. Go to the Windows start menu and open Settings.

2) Go to Default apps.

3) Click on Web browser and select Google Chrome.

4) Close the settings window.

Download and Install the EngagePHD Windows App

1) Download and Run the EngagePHD Windows App from this link: https://go.engagephd.com/setup.exe

2) Select ‘Run‘.

Windows might prompt you if you want to run the startup, select ‘Run anyway‘ to continue.

3) Check the box to create a desktop shortcut and click ‘Next‘.

4) Click ‘Install’.

5) Once installation is complete, check the box to “Launch application” and click ‘Finish‘.

6) From the ‘Players‘ page in the software, locate the Device ID for the player you want to use, this can be found from the list view from the main ‘Players‘ page, or from the Player Record when you click on the player.

Players List:

Player Record:


8) Enter the Device ID and click ‘Next‘:

The EngagePHD Control Panel will open and the application will connect to the server. If content has been Scheduled to the player, you will see a download status and the app will open content full screen.

To close the application, use Alt + F4 on your keyboard to close the app and access the EngagePHD Control Panel.

Understanding the EngagePHD Control Panel


  • Change Player id – This allows you to enter a different Player ID from your Players page.
  • Force Download – This will download all content that has been scheduled to the player.
  • Start Chrome – This will re-launch the app and start playing content again.
  • Update App – The app will update to the latest version when a Force Update is performed from the software. However, you can update the app locally from the ‘Update App’ button as well.
  • Restart Windows – This will restart the player.

Add the EngagePHD app to Windows Startup Folder

To ensure the EngagePHD app starts automatically each time the player is rebooted or after loss of power, you will need to add a shortcut to the Startup folder:

1) Right-click on the EngagePHD icon on the desktop and Copy.
2) Click in the search bar and type in “Run”, select the ‘Run‘ option:


Type: “Shell:common startup” and press Enter on you keyboard. This should open the Startup folder:


3) Paste the startup file into Startup folder.

Temporarily Remove kiosk from base.props and Incognito

1) From the Windows desktop, go to This PC > SYSTEM (C:) drive.

2) Open the EngagePHD folder. Open the second EngagePHD folder.

3) Double-click on the base.props file. You should be prompted with how you want to open the file. Locate and select Notepad.

4) Delete the –kiosk –incognito portion of the text:

5) Go to File > Save and close the notepad.


Temperature Sensor Installation


  • Designed to act as an initial screening for employees, customers and visitors.
  • Sensor is accurate to +/- 0.5° F.
  • Reading is taken within 0.3 seconds.
  • Sensor is infrared and designed to read the forehead temperature.
  • User must stand directly in front of the kiosk.

1) The sensor port is COM3 by default. Be sure to plug the sensor USB cable into the COM3 USB port on the Windows player. To find out which port you’re plugged into, go to Windows settings and open the Device Manager. You can also search for “device manager” from the search field:

2) Click on Ports or Portable Devices, and identify the port number – this should show as USB-SERIAL COM3. If not, try another port with this window open and you should see the number change as you plug the USB into each port.


Install the Sensors

1) Go to back to This PC > SYSTEM (C:) drive and open the EngagePHD folder > Sensors folder.

2) Open the Chrome folder.

3) Click on the install_host file to add entry to registry:


5) You may see dialog window flash briefly or nothing will happen. You can now close the folder window.

Install the EngagePHD Messaging Chrome Extension

1) Double click on the EngagePHD app icon on your desktop and open a new tab. From the new tab, copy and paste this URL to access the EngagePHD Messaging extension: https://chrome.google.com/webstore/detail/engagephd-messaging/hmnhhdebeiejfhcanjebkkoilanlddef

2) Click Add to Chrome and confirm Add Extension.

3) Click on the Extensions icon in the top right corner of your Chrome browser and click on the the Manage Extensions option:


4) Click on the the Details option for EngagePHD Messaging:


5) Ensure that the Allow in incognito mode and Allow access to file URLs is turned on:


6) You can close your Chrome browser.

Add Kiosk Back to base.props

1) From the Windows desktop, go to This PC > SYSTEM (C:) drive.

2) Open the EngagePHD folder. Open the second EngagePHD folder.

3) Double-click on the base.props file to open the Notepad.

4) Add –kiosk  back to the Chrome Options portion of the text:



5) Go to File > Save and close the notepad.

This will complete the Windows player setup.

Don’t forget to send your Teamviewer ID and Password to support@engagephd.com so our support team can add your kiosk player to out support network. 

For step-by-step guides on creating the content and Application side of the kiosk, please see: Wellness Kiosk Software Content and Application Setup

EngagePHD Software Settings

Network Settings Set up

SMS and emails alerts can be setup to receive kiosk notifications. A default range will be set on the back end for Low Hand Sanitizer, Low Temperature range and High Temperature range. Here’s an example of those default settings:

Player Record Set up

You can override these settings from the Player Record. From the Player Record you can enter mobile number an email address for local person to get alerts. Click on the ‘Wellness Kiosk‘ tab:
1) Click on ‘Players’ from the navigation. View ‘All Players‘.
2) Click on the Player you would like to view/change. This will open the Player Record.
3) Click on the ‘Wellness Kiosk‘ tab.
4) Adjust settings as needed and click ‘Save‘ when done.
5) Click on the ‘Player Action‘ button and send a ‘Force Update‘ to the Player.


Media Player Options and Alert Notifications

Media Player Options and Why to Use One

    • Being able to update firmware on the sensors.
    • Being able to calibrate the temperature sensor remotely.

Alert Notifications Available

  • SMS Alerts for when Temp is out of range.
  • Email Alerts for when Temp is out of range.
  • SMS Alerts for when Hand Sanitizer might be running low.
  • Email Alerts for when Hand Sanitizer might be running low.
  • All Alerts will show Channel ID# and Player Description to identify kiosk to be attended to.

SMS Alert Notification Sample



On marketing material and templates: “This Kiosk is not a medical device. It offers a temperature assessment based on a skin surface reading. It is not intended for use in the diagnosis or treatment of a disease. If an elevated body temperature is detected, it should be confirmed with secondary evaluation methods.”



Updated on August 18, 2020

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