• Network Time Zone Settings

    Time Zones are an important setting to ensure that content displays correctly on your devices. It is especially important when you are using Product Integration and scheduling content within Playlists. Product Integration – When Product Integration is active, the meal period times go off of the Time Zone settings to ensure that products display at the correct time: Playlist Schedules – Any schedules are set…

  • Updating EngagePHD Windows App to go.engagephd.com Server

    As of September 2023, the go.pinghd.com server is no longer available. All Windows devices using the EngagePHD app will need to be manually updated to the new server URL: go.engagephd.com. This manual update requires a USB mouse and keyboard. A USB keyboard with a built-in trackpad would be ideal, please…

  • How Do I Refresh Content on Players

    Refresh Content allows you to send a command to a player only if content is not displaying correctly, such as text overlapping. A player must be online and checking in to the software in order to receive the Refresh Content command. Refresh Content to One Player at a Time 1)…

  • EngagePHD IOS App No Longer Supported

    As a valued customer, we want to ensure that you have access to the most up-to-date information about our services. For this reason, our team would like to inform you that as of September 15, 2023, the EngagePHD IOS App is no longer active in the Apple Apps Store or available…

  • Device Troubleshooting (Chartwells)

    Depending on which type of device you are using, there are a few basic troubleshooting steps that you can try before reaching out to our Support Team.  Enplug Devices Content is not displaying correctly, or is a black or white screen.  You can try unplugging the power to the device,…

  • How Do I Set Up Additional Attributes for Dietary Icons (Menuworks)

    When using Menuworks for product integration, dietary icons can be displayed on your menu by setting up Additional Attributes for each icon. When set up correctly, dietary icons will automatically be enabled/disabled by Campus Dish integration. The steps below will walk through creating Icon Attributes for your Products. You will…

  • Managing Product Tables with Menuworks Automation

    When product integration is active for Menuworks, Product Tables in Layouts can be set up to automatically display products based on the product Categories. Each product imported from Menuworks has a Category. Categories are most important when it comes to menu automation, but subcategories can also be used to sort,…

  • Menuworks Integration

    EngagePHD supports integration of the Menuworks POS system. The imported data maps to the Product database, where product data can be used to create a dynamic menu board layout. Data import is processed every 30 minutes at :00 and :30. Required for Integration: Your Menuworks (Compass) XML feed.  Below are…

  • Changing Additional Attributes for Dietary Icons

    These steps support multiple point of sale integrations that automatically turn on/off Additional Attributes for products with dietary icons. If the design of your icons change, the steps below will walk through changing the Additional Attributes for your Products. It recommended that the icon files are created at 50×50 pixels…

  • Touchscreen Capability with BrightSign Players

    The following is a list of BrightSign players with the ability to be used with USB touchscreens (multi-touch and gesture technologies via HTML 5 content). Source: BrightSign 10/2020: XT1143 4K1042 4K1142 XD1033 XD1032 XD1132 XD1030 XD1230 HD1023 HD1022 LS423 Update as of 07/2023: 5 Series Models that are recently released with…